XT Update

Wednesday, February 17, 2010

Telecom advises that the XT network remains under close monitoring and is
stable, with the majority of services operating at normal levels throughout the day.

This is following an issue which affected predominantly SMS services, for customers in the lower half of NZ, for several hours last night.

Customers experiencing residual issues today, in most cases inability to send text messages, have had these addressed by resetting their devices.

This can be done by taking the following actions:

1. Keep their device powered on
2. Remove your battery from the device
3. Remove your SIM card from the device
4. Reinsert your SIM card
5. Reinsert your battery
6. Power up the device as normal

Any individual customers still experiencing any issues have been advised to call 123 and follow the voice prompts. A specialist customer support team is in place to help with any issues.

Additional action is also being taken to ensure these residual issues are fully resolved.
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